I'm Andy. Twenty-plus years in IT, now looking after homes and businesses across New Bern and Eastern North Carolina. Whether it's a network that keeps dropping, a laptop that takes five minutes to boot, or the repetitive work stealing your afternoons, I sort it out. If it's tech and it's a headache, odds are I can fix it or build it.
Andy BanksA real local person you can call. No jargon, no pressure, no ticket queue in another time zone.
The kind of setup a big company pays a whole department for, sized for a New Bern small business. I spent 20 years keeping hospitals and schools running, where downtime and data leaks were not an option, and I bring that same standard to your office. It starts with a free visit.
When an AC quits in July or a pipe bursts, nobody leaves a voicemail. They hit the next name on Google. I can set your phone up to text people back the second they call, so you keep the job instead of losing it, and take the repetitive office work off your plate.
The stuff you don't think about until it breaks. Backups that actually work, computers that stay updated and protected, and email that behaves.
Slow WiFi and dropped connections cost you all day. I set up networks that are fast in every corner, locked down, and easy to reach from home or the road.
Need a tool that does exactly what your office does? I build them. And if you handle sensitive records, I can set up AI that runs on your own equipment instead of shipping client info off to some company.
Slow computer, WiFi that won't reach the back bedroom, smart home you want set up right? I'll take care of it, and explain it like a normal human. No trip-charge surprises.
Dead spots in the back room? Buffering on movie night? I'll get you fast, reliable WiFi in every room and set it up so it stays that way.
Running slow, acting weird, or brand new out of the box? I clean them up, clear out viruses, and get a new machine set up with everything moved over so nothing gets lost.
Smart lights, thermostats, locks, and speakers. I'll pick the right gear, put it in, and set it up so the whole house can actually use it. Want cameras too? I'll help you get them handled by a licensed installer and make sure they show up on your phone.
Nobody backs up until they lose everything. I'll get your photos and files backing up on their own, and I'm happy to answer whatever tech question you've got.
I come check out your setup, office or house, and tell you what's worth doing. Free, and no pressure to buy anything.
You get a clear price before I start. Whatever we agree on is the number, no surprises on the bill.
I set it up right, usually in a few days, and make sure it works for how you actually use it.
Need me again down the road? I'm right here in town, not a call center you'll wait on hold for.
Plenty of folks call themselves an IT guy, or an AI guy this year. I've been doing the real thing for a long time, and I'd rather show you than tell you.
keeping business and home tech up and running.
based here, serving Craven County and Eastern NC. Grew up just up the road in Greenville.
I designed, built, and run mabelbot.com myself, the whole thing: sign-ins, the database, the AI, and the security around it. If you want proof I can build real software and not just fix printers, that's it. I'm just getting started around here, so my first few clients get my best pricing and my full attention.
Both. I'm one local tech guy in New Bern. The same person who can lock down your office network can also fix the dead WiFi spot in your back bedroom.
A lot. Office and home networks and WiFi, IT and backups, slow or broken computers, smart-home setup, automating repetitive office work, and building custom tools and software. If it plugs in or connects to the internet, there's a good chance I can help.
Not even a little. You tell me what's slow, broken, or driving you crazy, and I handle the rest and explain it in normal English. No question is too basic.
No. I'm glad to work alongside whoever keeps your systems running, and add the networking, automation, and custom work most IT folks don't get into.
The first visit is free. Home visits are a simple flat or hourly rate. Business projects run from a few hundred to a couple thousand dollars depending on the job, and you get the exact number before I start. Monthly support is optional and starts around $300.
Yes. I can build AI that runs completely offline, on a computer inside your office. Your client files, medical notes, and legal briefs never touch the internet and never get used to train some public model. You get the speed of AI without handing your files to anyone.
I come to you. I'm local, so I show up in person for setup and hands-on work. Some ongoing help can be done remotely, but when you need someone there, I'm a short drive away.
I read every message myself and reply the same day, usually within a couple of hours. For most jobs I can be out within a day or two, and if something's urgent I'll tell you straight and do my best to bump it up.
Call or text (252) 675-4208. If it's an emergency, your network is down, you can't take payments, something quit in the middle of the workday, I'll do my best to jump on it fast. I know downtime costs you money.
I'm based in New Bern and cover Craven County and Eastern North Carolina: New Bern, Havelock, Trent Woods, River Bend, Bridgeton, James City, Vanceboro, Cove City, Pollocksville, and nearby. Not sure if you're in range? Just ask.
You get one person who actually knows your setup and is a short drive away, not a rotating cast of strangers or a call center three states over. Veteran-owned, twenty-plus years in IT, and I answer my own phone.
A quick note about what's slow, broken, or eating your time, at the office or at home. I'll get back to you with a couple of specific things I'd do about it. Free, no pressure.
